SHIPPING CONDITIONS: Generally normal conditions but both UPS and USPS are experiencing some delays in certain areas due to weather (flooding in the Northwest, cold in the Northeast).
Shipping Procedure and Guidelines:
Orders typically ship within one to three working days after ordering. Any delays in normal operations (weather, holidays, etc.) will be noted above. Bruno's Marketplace ships orders via USPS (United States Postal Service) and UPS (United Parcel Service) Ground (see more on Flat Rate shipping below). UPS Ground rates are based on the weight of your order and current rates to your zip code. There are NO charges for handling, packaging, materials, etc. We package your order securely in a box so that all items arrive undamaged. We have boxes that are made to handle orders of 4, 6, 9 and 12 items. Orders for more than 12 items ship in multiple boxes.
Customers are responsible for providing a valid shipping address. You must provide an address that is a valid destination for USPS and UPS. If either shipping service does not deliver to your address please note that in the comment section of your order. If you receive your confirmation e-mail and detect an incorrect address was entered - call and/or e-mail us immediately so we can change it prior to shipping. Any charges (i.e. address corrections, return freight, product replacement) incurred due to an invalid destination address will become the buyer's responsibility. Bruno's Marketplace is not responsible if the invalid address results in a successful delivery to someone else. If the invalid address results in a returned package you will receive a partial refund and can re-enter an order with the correct address.
Customers are responsible for checking confirmation e-mails. You will receive a confirmation e-mail from Bruno's Marketplace when your order is processed. You will receive another e-mail from Bruno's Marketplace when your order has shipped. The second e-mail will include a tracking number. Packages can be tracked using the tracking system of the shipping service handling your package (UPS or USPS). UPS customers are expected to enroll in UPS' MyChoice service. USPS customers are encouraged to use the Informed Delivery service. Please be aware that comments you leave with your Bruno's Marketplace order for your delivery driver cannot be communicated to them via Bruno's.
Flat Rate Shipping:
Certain orders may qualify for Flat Rate shipping. Orders that qualify will be between four (4) items and a full case (12 items), all the items will be 12-ounce or 16-ounce jars and the shipping destination will be in the 48 contiguous United States. If your order qualifies then Flat Rate will show as a shipping option. If you choose the Flat Rate option your package will ship either with UPS or USPS (United States Postal Service) at the discretion of Bruno's Marketplace. Flat Rate for 4 items is currently $12.50, 5 or 6 items is $14.50, 7 - 12 items is $16.50 and 13 - 24 items is $30.50.
Time in Transit:
The map below will show you APPROXIMATE time in transit for your order AFTER it has left Bruno's with a shipping service. Things that could affect time in transit include: weekends, holidays, weather conditions, incorrect addresses and seasonal supply chain stress.
Hawaii/Alaska and International/Military:
Gift Orders:
We are happy to send gift orders. When you check out be sure to indicate in the comment box that the order is to be sent as a gift. The comment box will appear at the bottom of the page during your final checkout step. You can include a message also (i.e. "Happy Birthday, Love Mom"). The message will be included on the packing slip. If no message is specified no message will be sent. The packing slip will NOT contain pricing information. If you are sending gift packs to multiple recipients, rather than enter a separate order through the site for each person, give us a call or e-mail and see if we can't save you some time.
Shipping Questions:
We get frequently get the following two or three questions regarding shipping.
First is "Can you safely ship glass jars?" Yes. We carefully package each order to arrive in without damage. We have a great record of successful shipments (less than 1 package in every 1,000 shipments has a damage issue). We have support in place if something does happen (see Shipping Issues below).
The other questions are "Why is shipping so expensive?" and "Can you offer free shipping?" The high cost is largely due to the weight of our products (a full case of glass jars is about 18 pounds) and current shipping rates. Our carriers increased their charges in 2023, 2024 and 2025. We ship from California so West Coast shipping charges will be cheaper than East Coast. Rates from our shippers often include charges for residential or rural delivery. There are no charges for boxing and handling. Please know that we try to keep shipping charges as low as possible. Our Flat Rates dropped more than 15% in 2025. We have, going back to 1998, always priced our mail orders as product costs plus shipping costs and prefer this transparent method as opposed to just burying shipping costs into the product cost.
Shipping Issues:
If you discover products damaged during shipment, received an incorrect order or you did not receive an order at all then contact Bruno's Marketplace to arrange for return/refund/replacement at (209) 477-0066 or e-mail [email protected]. Missing orders will be tracked and, if not found and delivered, the order will be replaced. Orders with a damaged or missing item will be refunded for the damaged or missing item - we cannot re-ship single items due to the high cost of shipping individual jars. Bruno's Marketplace must notified of any issue within ten (10) days of order receipt to be eligible for return/refund/replacement. If possible, refuse damaged packages at time of delivery. Please hold all packaging (pictures of damage can be helpful).
