Shipping Procedure and Guidelines:
Orders typically ship 2 - 3 days after ordering. Any expected delay to that time period will be noted here. Bruno's Marketplace ships orders via UPS Ground. Rates are based on the weight of your order and current rates to your zip code. There are NO charges for handling, materials, etc. We package your order securely in a box so that all items arrive undamaged. We have boxes that are made to handle orders of 4, 6, 9, 12 and 24 items. To avoid UPS oversize charges the largest individual box we ship is 24 items (36 lbs). Orders for more than 24 items will likely ship in multiple boxes.
Customers are responsible for providing a valid shipping address. Any charges (i.e. address corrections, return freight) incurred due to an invalid destination address will become the buyer's responsibility. Current charge for a UPS address correction is $25.
You will receive a confirmation e-mail from Bruno's Marketplace when your order is processed. You will receive another e-mail from Bruno's Marketplace when your order has shipped. This e-mail will include a tracking number. Packages can be tracked using UPS' system (ups.com). UPS customers are encouraged to enroll in UPS' MyChoice service.
This website will quote UPS shipping rates only. We offer USPS Flat Rate Service to Hawaii and Alaska, however those orders must be phoned in to 209.477.0066. Only certain items are eligible. We do not offer shipping to international addresses at this time.
We are happy to send gift orders. When you check out be sure to indicate in the comment box that the order is to be sent as a gift. The comment box will appear at the bottom of the page during your final checkout step. You can include a message also (i.e. "Happy Birthday, Love Mom"). The message will be included on the packing slip. If no message is specified no message will be sent. The packing slip will NOT contain pricing information. If you are sending gift packs to multiple recipients, rather than enter a separate order through the site for each person, give us a call or e-mail and see if we can't save you some time.
We get frequently get the following three questions regarding shipping.
First is "Can you safely ship glass jars?" Yes. We carefully package each order to arrive in without damage. We have a great record of successful shipments (about 1 package in every 1,000 shipments has a damage issue). We have support in place if something does happen (see Shipping Issues below).
The second question is "Why is shipping so expensive?" This is largely due to the weight of our products (a full case of glass jars is about 18 pounds) and UPS current rates. We ship from California so West Coast shipping charges will be cheaper than East Coast. Our rates our quoted direct from UPS and include their charges for residential or rural delivery. We do not offer free shipping, but the discount UPS extends to us as a frequent commercial shipper is applied to your freight. There are no charges for boxing and handling. Please know that we try to keep shipping charges as low as possible. We have, going back to 1998, always priced our mail orders as product costs plus shipping costs and prefer this transparent method.
If you discover products damaged during shipment, received an incorrect order or you did not receive an order then contact Bruno's Marketplace to arrange for return/refund/replacement at (209) 477-0066 or e-mail [email protected] Bruno's Marketplace must notified of any issue within ten (10) days of order receipt to be eligible for return/refund/replacement. If possible, refuse damaged packages at time of delivery. Please hold all packaging (pictures of damage can be helpful). Shipping charges will not be incurred for replacement products related to delivery failure.