Shipping/Handling Policy:

Orders typically ship 2 - 3 days after ordering. Bruno's Marketplace ships orders via UPS Ground. Rates are based on the weight of your order and current rates to your zip code. There are NO charges for handling, materials, etc. We package your order securely in a box so that all items arrive undamaged.

Customers are responsible for providing a valid shipping address. Any charges (i.e. address corrections, return freight) incurred due to an invalid destination address will become the buyer's responsibility. Current charge for a UPS address correction is $25.

You will receive a confirmation e-mail from Bruno's Marketplace when your order is processed. You will receive another e-mail from Bruno's Marketplace when your order has shipped. This e-mail will include a tracking number.  UPS customers are encouraged to enroll in UPS' MyChoice service.

We offer USPS Flat Rate Service to Hawaii and Alaska, however those orders must be phoned in. Only certain items are eligible. We do not offer shipping to international addresses at this time. 

Gift Orders:

We are happy to send gift orders. When you check out be sure to indicate in the comment box that the order is to be sent as a gift. The comment box will appear at the bottom of the page during your final checkout step. You can include a message also (i.e. "Happy Birthday, Love Mom"). The message will be included on the packing slip. If no message is specified no message will be sent. The packing slip will NOT contain pricing information. If you are sending gift packs to multiple recipients, rather than enter a separate order through the site for each person, give us a call or e-mail and see if we can't save you some time.  

Shipping Questions:

We get frequently get the following two questions regarding shipping. First is "Can you safely ship glass jars?" Yes. We carefully package each order to arrive in without damage. We have a great record of successful shipments (about 1 package in every 1,000 shipments has a damage issue). We have support in place if something does happen (see Shipping Issues below).The second question is "Why is shipping so expensive?" This is largely due to the weight of our products (a full case of glass jars is about18 pounds) and UPS current rates.  Our rates our quoted direct from UPS and include the discount UPS extends to us as a frequent commercial shipper. There are no charges for boxing and handling. 

Shipping Issues:

If you discover products damaged during shipment, received an incorrect order or you did not receive an order then contact Bruno's Marketplace to arrange for return/refund/replacement at (209) 477-0066 or e-mail [email protected] Bruno's Marketplace must notified of any issue within ten (10) days of order receipt to be eligible for return/refund/replacement. If possible, refuse damaged packages at time of delivery. Please hold all packaging (pictures of damage can be helpful). Shipping charges will not be incurred for replacement products related to delivery failure.